Over 7+ years experience working remotely for clients in the US & Australia.
Facilitate client meetings in person, via phone and Skype.
Researching, developing project plans consistently delivering within budget and meeting deadlines.
Guide and inform clients throughout the project progress; fielding requests for changes.
Troubleshooting technical and user issues, creating user friendly documentation resolving issues or escalating to appropriate team.
Document processes, issues and all aspects of projects to simplify future work, code reusability, and collaboration.
Established a standard QA process where none existed. This reduced issues and downtime resulting in client happiness!
Devised detailed test scripts enabling us to squash bugs before deploying new sites or changes to production.
Developed a solid incident and problem management framework allowing us to quickly mitigate issues, perform root cause analysis and eliminate problems.
Edit and integrate themes and plugins utilizing HTML, CSS and PHP.
Analyze and implement changes to specific areas of their website.
Worked with other technical staff to understand needs and challenges.
Built custom web templates to solve various needs and simplify processes.
Delivered updates and fixes using HTML, CSS, Java Script and Angular JS code.
Setup audio, visual, and computer equipment for live productions.
Troubleshoot and solve problems as they arose, developing processes to prevent further issues.
Recruited, mentored and led a team of 15 tech and media volunteers.
Assisted the Worship Leader including recruiting, auditions, training, and scheduling new members.
Established training material, led one-on-one training and held team learning events. This vastly improved the quality of live productions and team moral.
Held team building activities strengthening relationships and minimizing attrition.
Created standard operating procedures (SOPs) to simplify routine tasks.
Helped with brainstorming to come up with creative and impactful productions, teaching topics, stage design, audio/visuals, web/media, promo materials, etc.
Composed weekly newsletters to communicate accomplishments, goals, and updates to my team.
Orchestrated, edited, directed, and produced video productions.
Led my team to collaboratively standardize the setup/tear-down process associated with live events/productions.
Spear headed a multi-million dollar capital raising campaign. Including building a website, designing print media, live events and video productions.
Interviewed clients to gather personal health history in compliance with HIPAA.
Identified posture imbalances and fitness abilities to formulate fitness plans.
Communicated clearly and adapted my language to each clients' understanding.
Designed and led fitness programs for individuals/groups tailored to abilities.
Created a healthy living curriculum, taught groups and gave "lunch-and-learn" seminars at local businesses.
Provided diet recommendations and nutritional counseling for healthy choices.
Created healthy eating/cooking classes, demonstrated and taught cooking techniques and healthy recipes.